Terms of service.

Effective Date: August 1, 2024
Last Updated: June 21, 2025

These Terms and Conditions govern the use of the Ourb mobile application (“Ourb,” “we,” “us,” or “our”) by Customers (ride takers) and Drivers (ride providers). By accessing or using the app, you agree to be bound by these Terms.

1. General Usage

1.1 Vehicle Type

Only four-wheel vehicles with no more than seven seats (including the Driver) are permitted on the platform.

1.2 Service Area

Ourb may only be used within the United States. Usage outside of the U.S. is prohibited.

1.3 Ride Limit

The app is limited to short-distance rides of 30 miles or less. Longer rides are not supported.

1.4 Multiple Listings

Drivers must not post duplicate or excessive advertisements for the same ride. Repeated offenses may result in suspension.

2. Account Terms

2.1 Registration

Users must provide accurate and complete information. Falsified information may result in termination.

2.2 Account Deletion

Users may permanently delete their accounts in-app under Settings → Delete Account. Upon deletion:

  • All personal data and ride listings are permanently removed.

  • The deletion is irreversible.

  • No customer support contact is required to complete this action.

3. User Conduct

3.1 Customer Responsibilities

Customers must:

  • Verify the Driver’s identity and vehicle details before boarding.

  • Confirm trip details (distance, cost, timing).

  • Behave respectfully during rides.

3.2 Driver Responsibilities

Drivers must:

  • Possess valid insurance, vehicle registration, and licenses.

  • Maintain vehicle safety and legality.

  • Accurately describe rides and confirm all pricing and ride details.

4. Safety & Liability

4.1 Platform Role

Ourb is a connection platform only. We do not provide rides, vet users, or mediate interactions.

4.2 Risk Acknowledgment

Users acknowledge that all interactions and rides involve risks and agree that Ourb holds no liability for:

  • Accidents, delays, injuries, or misconduct

  • Payment disputes

  • Inaccurate user-provided data

5. Content and Behavior Standards

5.1 Prohibited Activities

Users may not:

  • Post objectionable, violent, fraudulent, or harassing content

  • Create duplicate or misleading ride listings

  • Engage in unlawful activities while using the app

5.2 Moderation System

We offer:

  • A report feature for flagging users or content

  • A block feature to prevent further contact

  • Manual moderation of reported content within 24 hours

Repeated violations may result in permanent bans.

6. Communication and Payments

6.1 Communication

All pre-ride communication must occur within the app. Ourb shares minimal contact details solely to support coordination.

6.2 Payments

All payment arrangements must be made directly between Drivers and Customers. Ourb:

  • Does not collect, process, or mediate payments

  • Is not responsible for any payment disputes

7. Data Collection and Privacy

7.1 Data Collected

We collect only necessary information (e.g., phone numbers) to support communication. We do not collect:

  • Vehicle registration numbers

  • Insurance documentation

  • Financial or banking data

7.2 User Responsibility

Users must not share OTPs, passwords, or financial details via the platform.

8. Suspension & Termination

We reserve the right to suspend or terminate accounts for:

  • Violation of these Terms

  • Repeated posting of duplicate or misleading content

  • Abusive or unlawful conduct

9. Legal Compliance

Users are responsible for complying with:

  • Local, state, and federal transportation laws

  • Ride-sharing regulations in their area

We do not provide legal guarantees regarding ride legality.

10. Acceptance of Terms

By using the Ourb app, all users acknowledge and agree to:

  • All terms outlined above

  • Any future updates posted to this document

  • Their personal responsibility in using the platform safely and lawfully

11. Contact

For questions or support, email: support@newtabtechnologies.com

12. End User License Agreement (EULA)

By using this app, you affirm that you will:

  • Not post or share objectionable, fraudulent, or illegal content

  • Not harass or abuse other users

  • Follow all local, state, and federal laws related to transportation and ride-sharing

Violations of these terms may result in immediate account termination without notice.

This app acts solely as a neutral platform for user interaction. Ourb is not responsible for third-party behavior, ride execution, or any resulting damages from user interactions.